Lead Rescue by Alliance Optima
When your team cannot answer, Lead Rescue acknowledges the caller, alerts the right person and keeps the opportunity visible until someone follows up.
A caller who reaches an unattended voicemail is not waiting for you. They are looking at the next three results and dialling whichever one picks up. The job was never lost on price or quality — it was lost on availability, at a moment nobody in your business witnessed.
Lead Rescue treats an unanswered call as an event that has to produce a response, not a notification that sits on a phone. The caller hears a professional fallback and receives an acknowledgement in their language. Your team gets alerted. The lead is logged with a follow-up status, so it stays visible until somebody actually closes the loop.
It does not answer for you and it does not pretend to be a person. It makes sure a missed call becomes a tracked opportunity instead of a silent loss.
What You Get
The flow
Four steps, triggered automatically. The system does not answer for you — it makes sure an unanswered call becomes a tracked opportunity.
Your team is on a job, with a client, or off hours. The system detects that nobody picked up.
A professional fallback message, then a confirmation in their language — so they know you saw the call.
An alert goes to whoever is responsible, not to a shared voicemail nobody checks.
The lead is logged with a follow-up status and stays there until somebody closes the loop.
Process
We look at when calls go unanswered — job hours, evenings, weekends — and what happens to them today.
You approve the voicemail script and the acknowledgement wording in both languages before anything goes live.
We configure detection, fallback, alerts and logging, then test the miss path end to end — including nobody answering the alert.
Monthly, we look at how many misses got a follow-up and how fast, then adjust the alerting rules.
The Difference
| Doing It Yourself | Typical Agency | Alliance Optima |
|---|---|---|
| Caller hits voicemail, hears nothing back | Not offered | Caller acknowledged within seconds |
| Missed call noticed hours later, if at all | Out of scope | Alert to the right person immediately |
| Callback depends on remembering | No follow-up mechanism | Lead logged with follow-up status until closed |
| English-only voicemail | Single-language script | Bilingual acknowledgement templates |
| No record of what you lost | No call data | Monthly missed-call and response-time reporting |
Pricing
A one-time setup plus monthly management. Calling, phone-number and messaging usage charges are billed separately according to volume and configuration.
Starting at
per month
+ $497 one-time setup
Calling, phone-number and messaging usage billed separately
Every missed call acknowledged and logged, on one business line.
Starting at
per month
+ $697 one-time setup
Calling, phone-number and messaging usage billed separately
Adds the follow-up workflow that keeps a missed call from going cold.
Starting at
per month
+ $997 one-time setup
Calling, phone-number and messaging usage billed separately
For businesses running several lines, locations or campaign numbers.
Prices shown are starting points — tell us about your business and we’ll confirm the right plan.
ROI Estimator
Estimated monthly return
$4,950
$59,400 per year
A qualitative estimate based on your numbers — not a guarantee.
Why Work With Us
KPIs to Track
Who It's For
If your team is on a job when the phone rings, this is the gap. See the guide for your industry:
FAQ
Often, but not always, and it depends on your current carrier. Some numbers port cleanly, some work better with call forwarding, and some carriers make it difficult. We check yours during discovery and tell you which route applies before you commit. What we will not do is promise every number can be ported.
Yes, and deliberately so. The acknowledgement is written to sound like your business following up, not like a person typing in real time. We do not build messages that imply a human is on the other end when one is not.
That depends on your line and your carrier. Not every business number is eligible to send SMS, and eligibility rules vary by country and carrier. Where messaging is available we configure it; where it is not, we design the recovery path around voicemail and alerts instead. We confirm which applies before quoting.
Consent obligations depend on the message and the relationship. A reply to someone who just called you is treated differently from a marketing blast, but the rules still matter — so we configure opt-out handling and you approve the wording and the recipient rules. We design with these considerations in mind; we do not provide legal advice.
The lead stays open in the log with its follow-up status unchanged, which is the point — an unhandled opportunity should look unhandled. If you want escalation to a second person when the first does not act, that is a routing rule we can add, and it belongs in Smart Reception territory.
No, they cover different channels. Lead Automation handles inquiries that arrive through your website, forms and email. Lead Rescue handles the phone: unanswered calls, voicemail fallback and call-based follow-up. Businesses that lose leads on both sides often run the two together.
It depends on your call and message volume, and it is billed separately from our setup and monthly fee. We estimate the expected range during discovery based on your actual volume so you can budget for it. We never present calling or messaging as free or unlimited.
Vertical solution
If you run a repair shop, collision centre, diesel garage or detailing business, this service is part of a larger managed system: vehicle intake, bilingual communications, missed-call recovery and follow-up, configured for your type of business.
Explore AutoOps AIStart with the missed-call calculator to size the leak, then book a review and we will map exactly what happens to an unanswered call in your business today.