Smart Reception
Route, screen and manage incoming calls according to your schedule, your team and what the customer actually needs.
Call flow
Follow one call from the first ring to the right person — including the paths where nobody picks up. Click any step to open it.
Incoming call
(514) 555-0100
Live call
Thanks for calling. For English, press 1 — pour le français, faites 2.
1 — my furnace stopped overnight.
Connecting you to Service. Ringing the on-call tech…
Every call is answered the same way, at any hour, in either language.
The phone rings while you are on a roof, under a sink, or closed for the night. The flow picks up either way.
The first thing the caller does is pick their language — before anything else is asked of them.
Where the call goes is decided by what the caller needs, not by who happens to be free.
Your team hears who is calling and what it is about before they accept the transfer.
The part of a call flow that actually matters is what happens when the transfer is not accepted.
A call at 7:42 PM does not follow the same rules as the same call at 9 AM.
Everything above runs with no conversational AI in it. If you want one, it layers on top of the same flow.
A caller learns almost everything about how you run your business before anyone says hello. Whether the greeting is in their language. Whether they reach the right department or get passed around. Whether calling at 7pm produces anything at all. In a bilingual market, an English-only greeting quietly tells half your callers they are in the wrong place.
Smart Reception is the front door: language selection first, then routing by intent, department, branch or schedule, with screening so your team knows who is calling before they accept. When a transfer is not accepted, the call lands somewhere deliberate instead of ringing out.
The base layer is a configured call experience: every path behaves the same way every time, including the paths where things go wrong. On top of it you can add an AI voice agent that answers, qualifies the caller and books the appointment, working from a script you approve — it never claims to be a person, and it hands off to your team on anything that needs judgment.
What You Get
The Difference
| Doing It Yourself | Typical Agency | Alliance Optima |
|---|---|---|
| One line, whoever is free picks up | Not offered | Routed by language, intent and schedule |
| English-only greeting in a bilingual market | Single-language script | Caller chooses French or English first |
| Staff answer blind and get stuck on wrong calls | No screening | Screening before the transfer is accepted |
| After-hours calls ring out | Out of scope | After-hours rules and optional on-call escalation |
| Transfers fail silently | No fallback path | Deliberate fallback and language-specific voicemail |
Pricing
A one-time setup plus monthly management, scaled to how many destinations and rules your flow needs. Calling, phone-number and messaging usage charges are billed separately according to volume and configuration.
Starting at
per month
+ $1,497 one-time setup
Calling, phone-number and messaging usage billed separately
A professional English/French front door with business-hours rules.
Starting at
per month
+ $1,997 one-time setup
Calling, phone-number and messaging usage billed separately
Adds screening and department routing so the right person picks up.
Starting at
per month
+ $2,997 one-time setup
Calling, phone-number and messaging usage billed separately
For after-hours coverage and businesses routing across locations.
Prices shown are starting points — tell us about your business and we’ll confirm the right plan.
ROI Estimator
Estimated monthly return
$9,450
$113,400 per year
A qualitative estimate based on your numbers — not a guarantee.
Why Work With Us
Who It's For
Clinics, firms and multi-crew trades feel this fastest. See the guide for your industry:
FAQ
Neither by default, and nobody at Alliance Optima answers your calls. The base build is a configured call flow — menus, routing, screening and voicemail — with no conversational AI in it, which is what makes it testable and predictable, and your own team takes the calls. The AI voice agent is an add-on: it answers in your business name, qualifies the caller and books into your calendar from a script you approve. It never claims to be human, and anything outside the script goes to your team.
Yes, and we usually recommend it. A well-designed flow gets people to a human faster, it does not trap them in a menu. We can keep a direct path for existing customers or a zero-out option to a person at any point.
Usually not, but it depends on your carrier and how we design the flow. Some numbers port, some are better forwarded, and some carriers make porting difficult. We confirm this during discovery and tell you what applies to your line before you commit.
Yes — an on-call schedule can try the right person first and escalate to the next when the first cannot accept. What we will not do is guarantee a response time, because that depends on your on-call staff actually being reachable. The system routes and escalates; your team commits to answering.
Yes. We can route by branch selection, postal code, service area or schedule, with overflow rules and a central voicemail, and report per location. That capability sits in the top tier because it materially changes the amount of configuration and testing involved.
Only if you deliberately ask for it — recording is off by default. If you enable it, recording notices and consent may be required depending on the situation, and we configure the appropriate notice as part of the build. We design with these considerations in mind; we do not provide legal advice.
It depends on how many branches, languages, destinations and schedules your flow has, and on how quickly you approve scripts. A bilingual menu with three destinations is a much shorter job than multi-location routing with an on-call schedule. We scope the timeline at discovery rather than promising a fixed date up front.
Vertical solution
If you run a repair shop, collision centre, diesel garage or detailing business, this service is part of a larger managed system: vehicle intake, bilingual communications, missed-call recovery and follow-up, configured for your type of business.
Explore AutoOps AIBook a communications review and we will map your current call paths — language, department, after-hours and failed transfers — before recommending a flow.